Situation
Our client prides themselves on their customer care and attentiveness, making sure each patient feels comfortable when attending their hearing appointment.
However due to room to room transfer of noise this was getting extremely difficult to do.
Noise; conversations and equipment could easily be heard between the treatment rooms which meant their patients had no privacy. So much in fact that they were embarrassed to have two consultation at the same time. Limiting the number of patients they could see and level of care they could provide.
The building also had a basement level which housed the largest treatment room.
What should have been the main suite offering the most room and securing the most appointments was in fact rarely used as conversations, footsteps, doors closing, water gushing could all be heard from the reception area above.
As a result this meant the Hearing Centre was not being fully utilised.
Solution
Design & Preparation
With the soundproofing solutions designed for the specifics of the noise and the building itself. The whole building was taken back to brickwork. Stud walls, suspended ceilings, dot and dab plasterboard all make noise worse and were all removed. All services e.g. electrical, plumbing, fire alarms, air conditioning were taken back to first fix ready to construct the new soundproofed layout.
Award Winning Soundproofing
Every wall constructed was soundproofed with our TPSEW wall system and the ceilings with our TPS50C ceiling system. Two soundproof testing booths were constructed completely isolated from the rest of the building. Out tired and tested solutions allowed the client to confidently refurbish the entire centre safe in the knowledge that the noise would be significantly reduced.
Fixtures & Fittings
With all the soundproofing systems installed to the walls, ceilings and floors it was time to install the acoustic doors, ventilation system, acoustic vision panels in the booths, joinery, plumbing, electrical, carpet, cables, fire alarm, air conditioning all in a way that did not compromise the soundproofing.
One Touch Service
Quietco managed the whole project from start (taking rooms back to brickwork) to finish (decorating, fixtures and fittings). Coordinating multiple trades, ensuring the timescale was met. Leaving the client to get on and run his business.
Brand Alignment
The finishing touches of LED lighting, floating shelves, product display inserts, sound absorption wall art all done to match the clients brand colours give the centre a wow factor.
Result
The building is a much more comfortable place to be. The centre staff were overwhelmed by the transformation and feedback from clients has been extremely positive.
They can now use every single audiology suite without having to stagger appointments. Clients now feel like they have complete peace and privacy during assessments and feel so much more relaxed.
Impact noise and footfall has been significantly reduced and water noise in the pipework is virtually non-existant. The centre can now be fully utilised, allowing the owners to increase revenue.
"We are really impressed with the level of sound reduction and the acoustics in the room. Even our specialist equipment providers said we have the best clinics they have ever seen."
